What to do after finding an unauthorized charge Report the unauthorized charge View, edit, or cancel your subscriptions. Make sure the charge isn't from a subscription you or a family member has set up.
Before reporting a charge as unauthorized, compare your Google purchase history with the charges listed on your card or bank statement to help remind yourself of any purchases you've forgotten. It's easy to forget a purchase you've made.
This is temporary authorization you won’t be charged for.Ĭompare your Google purchase history with your card or bank statement Recently added payment methods: When you add a payment method to your payments profile, such as a new card, you might see a small pending transaction on your bank statement.If you still think you were charged twice for something, sign in to Subscriptions and services and check your orders for duplicates. Duplicate charges: With some purchases, you might see a pending authorization in the same amount as the charge.The amount will disappear after a short period of time as the cancellation is processed. Canceled orders: If you canceled an order recently, you might still see a pending charge.Family and friends: Check to see if family or friends who have access to your card or account bought something.These common issues are often mistaken for unauthorized charges: For more info, contact your payment provider, such as your bank or card issuer. If the charge isn’t in one of these formats, it didn’t come from Google. "GOOGLE*Content type," for example: "GOOGLE*Books"."GOOGLE*App developer name," for Android apps.If it’s a Google Play purchase, go to the Play Unrecognized Transactions Troubleshooter.Īll Google Play purchases appear on your statement under these names: Check that the charge came from GoogleĬharges for Google products or services appear on your card statement starting with "Google." If you see charges on your payments profile or credit or debit card statement that you don’t think you made, try the following before contacting Google.
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